Customer Service and Call Center Workers
Updated over a week ago

Customer service and call center workers interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This group also includes workers who provide computer user support, interview people to fill out questionnaires or other forms, and solicit donations or orders for goods or services over the phone. Other duties:

  • Provide information by accessing alphabetical, geographical, or other directories.

  • Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections.

  • May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

  • Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

  • Provide technical assistance to computer users.

  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

United States SOC Codes included for reference:

  • 41-9041 Telemarketers

  • 43-2021 Telephone Operators

  • 43-4051 Customer Service Representatives

  • 43-4111 Interviewers, Except Eligibility and Loan

  • 15-1151 Computer User Support Specialists

Top Job Titles: Customer Service Representative (Office and Administrative Support), IT Help Desk Specialist, Customer Care Representative (CCR), IT Support Analyst, Customer Service Associate (Office and Administrative Support), Customer Service Specialist, Support Specialist, PC Technician, Information Specialist, Call Center Agent

Top Skills: Customer Service, Sales, Management, Microsoft Excel, Microsoft Office, Leadership, Microsoft PowerPoint, Microsoft Word, Technical Support, Communications

Top Educational Programs: Computer Science; Computer Systems Networking and Telecommunications; Computer and Information Systems Security/Information Assurance; Computer Programming/Programmer, General; Network and System Administration/Administrator

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